Customer Hub AR Collection E-Mail Configuration
IT E-Mail Management Administration
From within this menu, you can select the following settings:
Selected Anterra "Send From" Domain:
This option allows you to select the suffix for your emails "send from" address, for example {your.name}@{your-company}.anterracollect.com
Have all e-mails come from a single address:
This option allows you to have all emails be generated from a singular email "send from" account, as opposed to each collector having the "send from" be from their own account
Pricing:
1st Domain | $2,500 annually |
Addl. Domains: | $2,000/each annually |
Example: Your company has myhomebuilder.com but you also have users with e-mail addresses at westcoasthomes.net and eastcoasthomes.net. This would be $6,500 annually for all three domains ($2,500 for myhomebuilder.com + $2,000 x 2 for the additional domains)
To opt-in to this feature, please contact our Product Inquiry department by clicking here.
Use Your Own Domain Setup
The Anterra Authorized Sender option must be selected for e-mail to be sent from your custom domain AND the domain must be verified (showing a green checkmark). If the domain is not verified, Anterra will fall back to the vanity e-mail address automatically. If Anterra Sends E-Mail is selected, this will disable sending through your custom domains for all users and switch to the vanity e-mail address without losing the validation state of the domain.
You will need access to manage DNS entries for the domain(s) you wish to allow Anterra to send from. Removing the DNS records will result in the validation switching to a red X and users of the Anterra Platform will automatically fall back to the vanity e-mail address.
- Once the feature has been enabled by Anterra, your company's Anterra platform administrator can grant access for the appropriate IT resource in the platform by assigning the
- The IT E-Mail Management menu item is normally found under Admin > IT System Administration - note it is possible that your staff has placed this item elsewhere in the menu, if so you can search the menu at the top right
- Once you click the Setup button next to a domain after a few moments it will display a window that contains DNS records which need to be created for that domain that are mandatory to completing the process and protecting the e-mail sent by Anterra's system with DKIM.
NOTE: This UI does not currently include two additional important records that should be added for each domain being configured - without this configuration the system will still send e-mail however they will originate from amazonses.com instead of mail.anterraplatform.com.yourdomain.com and may experience lower deliverability:
Type Name Value
MX mail.anterraplatform.{yourdomain} 10 feedback-smtp.us-east-1.amazonses.com
TXT mail.anterraplatform.{yourdomain} "v=spf1 include:amazonses.com ~all"Additional Best Practice
Creating rule in Outlook to place e-mails sent by Customer Hub into your Sent Items
Click on Rules tab and select Create Rule... from the dropdown. Then select Advanced Options Button.
In the Rules Wizard select condition with Anterra Alert in the subject. In step 2 select Your Requested Invoice, this will pop up a Search Text tool. Add your template email subjects into the 'Specify words or phrases to search for in the subject:' field and select the Add button for each entry. Click the OK button when complete. Select the Next button.
In the Rules Wizard you will select the 'move it to the specified folder' and the 'stop processing more rules' check box. Select the Sent Items folder from step 2 and edit the Rules and Alerts pop up. Select your sent folder and select ok and then the next button.
In Rules Wizard select the 'except where my name is in the To box' checkbox. Click the Next button.
In Rules Wizard select the 'Turn on this rule' checkbox and select the Finish button.
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